| More than 100 photos | |
| dwert22 | 23-Nov-2015/4:56:36+1:00 |
| Loving this program! I am just wondering how I can upload more than the maximum of 100 photos? It says to see upgrade options, but I do not know where to go for that. Thanks | |
| dwert22 | 23-Nov-2015/5:26:53+1:00 |
| I found the upgrade option and paid $29 to have 10,000 photos limit, but how long until it takes effect? I'm still limited to 100 and I logged out and logged back in Thanks | |
| GreG | 24-Nov-2015/21:48:05+1:00 |
| Hello, Sorry for the little delay for this reply. Just checked your account and I can confirm it is upgraded to 10,000 photos. Login/logout should work, if not try to close/open the program. Make sure to have version 3.1. I can see you left a message to the contact form, going to reply by email as well. Thanks for your trust and let's work the problem. Greg | |
| GreG | 24-Nov-2015/22:09:20+1:00 |
| I do apologize for this, the account was not upgraded automatically as expected after your payment. This is now fixed. I offer you a free upgrade for another account. You can just let me know the account by email, anytime. Thanks, Greg | |
| feisty1112 | 9-Feb-2016/3:03:02+1:00 |
| The program is easy to use...but that's about it...I paid the $29 dollars to upgrade, and still am not able to upload more albums. It's a little concerning that someone had this problem in November, and I'm still having it in February. I really like the product, would be a shame to ruin my experience with this issue. Nobody should have to wait after they've paid their money. | |
| GreG | 13-Feb-2016/11:21:52+1:00 |
| Hello, I'm sorry I haven't reacted earlier as I was not available. I was about to manually set your account as expected but the user name you mentioned is already upgraded since 2013, so what I am missing to fix the problem is your URL. If you can share this, then I will fix the upgrade issue. Now, if you prefer to cancel, I'll send you the money back. Again, I'm sorry something went wrong, the upgrade should have been effective immediately. | |
| GreG | 13-Feb-2016/11:33:01+1:00 |
| feisty1112, I just found that you opened a paypal litige, please know that I send you the refund and this litige is now closed. As mentioned, please share me your URL so I can fix the upgrade issue anyway, for free. Thank you, Greg | |
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